UK Shipping Policy

All orders are shipped within 24 hours Monday – Friday.

Most orders are dispatched same day if ordering before 1:30 pm.

UK Shipping Rates

Free Royal Mail | 1st Class  | 24 | with delivery confirmation.

£1 free for orders over £15 (Will need a signature over certain amount) 

Royal Mail 24 Tracked (Fully tracked with email or text Message Notification)

£3.49 orders under £25  /  £2.69 orders over £25

DPD Express delivery

£7.95 for orders under £35  /  £4.95 For orders over £35

Returns, Refunds and Exchanges Policy

How to return Items, 

*Gecko food cannot be returned if opened*

Your item must be in its original unused condition to be returned,

unless there is a manufacturer defect.

You must return the item within 30 days of your purchase.

Buyer is responsible to pay return postage (Unless Faulty / Defective.

Please use the contact us page.

About A Lost Package

Please wait 14 working days before contacting us.

All lost orders in the postal system will be refunded

after 20 working days.

Damaged order

If an order arrives damaged it must be reported within 12 hours of arrival.

A pictures supplied with the royal mail damage bag if it was split/open.

This is so we can make a claim. 

People ordering from outside the UK will be charged a £2 fee to cover Refund Costs