Gecko Food Subscription T&C

Gecko Food Subscription Terms & Conditions

Effective Date: [Date]
Business Name: [Business Name]

These Subscription Terms & Conditions apply to customers who subscribe to receive gecko food products from Gecko Pantry. By placing a subscription order, you agree to these terms.

1. How the Subscription Works

Our gecko food subscription allows you to receive your selected gecko food products automatically at your chosen delivery frequency.

You can choose from the available subscription options, including:

2 weeks
3 weeks
4 weeks
8 weeks

Your selected products and delivery frequency will be confirmed when you place your subscription order.

2. Subscription Payments

Your payment method will be charged automatically on each scheduled subscription date.
The subscription price will be the price shown to you when your order is placed, unless we notify you of a price change.
Delivery charges may apply depending on your order and delivery location.
If a payment fails, we may attempt to process the payment again or contact you to arrange an alternative payment method.

3. Cancelling Your Subscription

You can cancel your subscription at any time by contacting Gecko Pantry or using your online account, where this facility is available.

Cancellation requests should be made before your next scheduled payment or dispatch date to avoid the next order being processed.

Once an order has been dispatched, cancellation of the subscription will not automatically cancel that order.

4. Changing Your Subscription

Subject to availability, you may be able to change:

The type of gecko food you receive
The quantity of food
Your delivery frequency
Your delivery address
Your next delivery date

Changes should be made before your next scheduled payment or dispatch date.

5. Delivery

We aim to dispatch subscription orders according to the delivery schedule selected at checkout.

Delivery times may vary depending on your location, courier services, weekends, bank holidays, and circumstances outside our reasonable control.

Please ensure that the delivery address provided is accurate. Gecko Pantry cannot be responsible for delays or losses caused by an incorrect or incomplete address supplied by the customer.

6. Product Availability

We will make reasonable efforts to maintain stock of subscription products.

If your chosen product becomes temporarily unavailable, we may contact you to offer an alternative product, delay the order, or provide another suitable solution.

We will not substitute products without your agreement where the substitution would materially change the product ordered.

7. Returns and Refunds

Due to the nature of animal food products, certain products may not be eligible for return once opened or where returning the product would affect its safety or quality.

If your order arrives damaged, incorrect, or otherwise unsuitable, please contact us as soon as possible at info@geckopantry.co.uk with details of the issue.

Nothing in these Terms affects your statutory consumer rights.

8. Subscription Price Changes

We may change our subscription prices from time to time.

Where a price change affects an existing subscription, we will provide reasonable notice before the new price applies. You will have the opportunity to cancel your subscription before the new price is charged.

9. Promotional Offers

Any introductory discounts, promotional prices, free products, or other subscription offers may be subject to additional terms.

Unless otherwise stated, promotional offers cannot be combined with other discounts or promotions.

10. Customer Responsibility

Customers are responsible for selecting an appropriate product and quantity for their gecko's needs.

Our products are intended to provide food for geckos and should be stored and used according to the instructions provided with the product.

If you are unsure about your gecko's dietary requirements, you should seek advice from a suitably qualified reptile specialist or veterinary professional.