Loyalty Programme Terms & Conditions

Effective Date: [06-09-2026]

Welcome to the [Gecko Pantry] Loyalty Programme. By joining or participating in the Programme, you agree to these Terms & Conditions.

1. Membership

Membership is free and available to customers aged [18 or over / applicable age].
Each customer may hold only one loyalty account.
Members are responsible for keeping their account information accurate and up to date.
We reserve the right to refuse or cancel membership where there has been misuse or fraudulent activity.

2. Earning Loyalty Points

Members earn [1 point] for every [£1] spent on qualifying purchases.
Points are awarded only on eligible purchases and cannot be earned on excluded products, services, taxes, delivery charges, or other items specified by [Business Name].
Points cannot be transferred, sold, or exchanged for cash.

3. Redeeming Points

Points can be redeemed against eligible purchases at a rate of [1 points = £0.01].
A minimum of [1] points may be required before redemption.
Points cannot be exchanged for cash or used to purchase gift cards unless otherwise stated.
[Business Name] reserves the right to change the redemption value of points with reasonable notice.

4. Points Expiry

Loyalty points remain valid for [12 months] from the date they are earned.
Expired points cannot be reinstated unless [Business Name] agrees otherwise.

5. Returns and Refunds

If a purchase for which points were awarded is returned or refunded, the corresponding points may be removed from the member’s account.
If points were used towards a purchase that is subsequently refunded, the points may be returned subject to the applicable refund policy.

6. Offers and Rewards

From time to time, members may receive exclusive offers, discounts, rewards, or promotional benefits.
Offers may have additional terms, expiry dates, exclusions, or minimum-spend requirements.
Offers are non-transferable unless expressly stated otherwise.

7. Changes to the Programme

[Business Name] reserves the right to modify, suspend, or withdraw the Programme or any of its benefits.
Where appropriate, members will be given reasonable notice of significant changes.

8. Account Closure

Members may request closure of their loyalty account at any time by contacting [Contact Details].
Upon closure, unused points and rewards may be forfeited.
We may suspend or terminate an account if we reasonably believe it has been used fraudulently, unlawfully, or in breach of these Terms.

9. Personal Information

Personal information collected through the Programme will be handled in accordance with our Privacy Policy.
We may use membership information to administer the Programme and, where permitted and agreed by the member, send relevant marketing communications.

10. Liability

To the extent permitted by law, [Business Name] is not responsible for losses resulting from the unauthorised use of a loyalty account or technical issues beyond our reasonable control.

Nothing in these Terms limits or excludes any liability that cannot legally be limited or excluded.

11. Governing Law

These Terms are governed by the laws of [England and Wales / applicable jurisdiction], and any disputes will be subject to the relevant courts of that jurisdiction.