DUAL GECKO FEEDING STATION

UK Shipping Policy

We only ship within the UK.

All orders are dispatched within 24 hours, Monday to Friday.
Orders placed before 1:30pm are usually shipped the same day.

Ledges, Hides & Stickers sometimes take 1-2 days to dispatch. 

UK Shipping Rates

Royal Mail 1st Class (24) – Delivery Confirmation
£2.99 (Free on orders over £20)
Signature may be required on higher value orders.

Royal Mail 24 Tracked – Fully Tracked
(Email or SMS delivery notifications)
£3.99 on orders under £25
£3.69 on orders over £25

DPD Express Delivery
£7.95 on orders under £35
£4.95 on orders over £35

Returns, Refunds & Exchanges

• Gecko food cannot be returned if opened.
• Items must be returned unused and in original condition unless faulty or defective.
• Returns must be made within 30 days of purchase.
• The Customer is responsible for return postage unless the item is faulty.
• Customers are responable to arrange returns back to us.
• Please use our Contact Us page to arrange a return.

Lost Packages

• Please allow 14 working days before contacting us about a missing parcel.
• Orders confirmed as lost in the postal system will be refunded after 20 working days.

Damaged Orders

If your order arrives damaged, you must report it within 12 hours of delivery.

Please provide clear photographs, including images of the item and the Royal Mail damage bag (if the parcel was split or opened). This allows us to submit a claim.

International Orders

We only ship within the UK. Any orders placed from outside the UK will incur a £2 fee to cover refund processing costs.